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永遠名譽會長 (Permanent Honorary Chairman)
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顧良智 Dr. L. C. Koo
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學術或者專業資格 (Academic/Professional qualifications):
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Ph. D. , Human Resource Management, University of Hong Kong, 1994
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Registered Quality Professional(RQP) - Six-Sigma Master Black Belt(MBB)
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Certificate in Six Sigma Champion Examination
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Certificate in Six Sigma Master Black Belt Examination
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Certificate in Six Sigma Black Belt Examination
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Certificate in Six Sigma Green Belt Examination
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研究領域 (Research interests/area):
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戰略管理(Strategic Management)
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品質管理(Quality Management)
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營銷管理(Marketing Management)
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人力資源管理(Human Resource Management)
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培訓(Training)
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賭場娛樂管理(Casino Management)
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曾發表的論文(Papers):
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A Critical Review of Risk Factors of the Gaming Industry in Macau
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Key attributes of Customer Relationship Management (CRM) Application in Macau: An Empirical Review
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Service attributes of Casinos in Macau
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澳門賭場的服務屬性
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澳門博彩業的風險和危機分析
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Empirical examination of AHP and Conjoint Analysis on casino attributes in Macau
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彩民購買體育彩票的考慮因素研究
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Strategies for Macau's Development
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Perceptual Mapping of Various TQM Techniques
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The Practices of Quality Circles in Hong Kong
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Improving Quality Service through Balanced Score Card
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Analysing Employee attitudes towards ISO Certification
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Building Balanced Score Card on the House of Quality
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Charting Staff Attitude along the Journey towards Getting ISO Certification
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A Study of the Perceived Impact of ISO Certification on Companies & Individuals through Q Methodology
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Conjoint Analysis
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Customer Segmentation through Quality Service Expectation
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Learning Action Learning
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Preferential Segmentation of Restaurant Attributes through Conjoint Analysis
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A Longitudinal Comparison of Perception through Q-Methodology towards ISO
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Introducing the Concept of Importance Attachment in studies in Quality Management
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Quality Self Assessment Scheme for SMEs in Hong Kong SAR
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QCC = Action Learning
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Development of a Total Management System Model with Empirical Evidences
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利用綜合記分卡來進行管理變革
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用價值分析計算的顧客喜好程度來細分餐飲業市場
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AHP分析澳門博彩培訓屬性研究
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A Structured Management System Integration Methodology Development and Implementation
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BSQ Strategic Formulation Framework
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Empirical Comparison of AHP and Conjoint Analysis on Training Attributes in the Gaming Industry in Macau
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Formulation and Implementation of a Performance Measurement System
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A Total Management System - A Further Development of TQM Model to Meet Organization Development Needs
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BSQ 戰略模型的應用案例：香港品質管理協會
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Effect of Implementing a New Management System Model
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澳門娛樂場的市場定位
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培訓需要分析(TNA) 的定義、重要性及做法
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以MDS分析博彩遊戲的定位
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以多維尺度(MDS)分析澳門酒店的定位
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Staying ahead of the Game in Macau
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澳門博彩業的優劣機脅分析
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國內創業環境研究綜述
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思維TQM行動CQM
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有效的行動學習
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運用Q方法對ISO認証感知的縱向比較
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A holistic Approach for Strategic Development for the Macau Gaming Industry through BSQ
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Evolution of a Structural Approach to Scan External Environment
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Holistic Approach for Diagnosing, Prioritising, Implementing and Monitoring Effectives
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Measuring Service Quality (SERVQUAL) of Casinos in Macau
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博彩業所需的培訓需要分析
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從FMEA到SMEA
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員工離職理論綜述
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員工滿意感構面之研究
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A Pragmatic and Holistic Approach to Strategic Formulation through Adopting Balanced Score Card
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Coaching for Customer Service Coaches in Casinos in Macau
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Developing Strategies for the Government of Macau SAR with SWOT Analysis
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服務素質對比分析
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工作滿意感量表編制過程之研究
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關鍵品質管理 vs 全面品質管理
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基於CSI拓展的創業者滿意度(ESI)研究模型
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Assessment of Business Competitiveness Scheme for SMEs in Macau
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Deploying Customer Service Coaches
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Strategies for Macaus Development
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利用聯合分析量度顧客購買體育彩票的考慮因素
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